Your data, your request.
To request access, correction or deletion of information handled by Kicksake for Kicksake, email hello@kicksake.com with “Kicksake data request” in the subject.
Delete your Kicksake account
Open Settings → Account → Delete account, enter your password and confirm. This closes the account and initiates removal of its cloud backups, photos, receipts and associated account data. Failed cloud-file cleanup is retried. Local pairs, photos, receipts and backup ZIPs stay on your devices unless you remove them yourself.
Without access to the app: email hello@kicksake.com from your registered email address with “Delete my Kicksake account” in the subject. We will verify ownership before processing the request. Never send your password. Account deletion does not cancel your subscription: cancel it separately in Apple or Google subscription settings.
Other data requests
Specify whether your request concerns installation analytics, purchase-service records, support messages, or another matter. Include your platform and any relevant service identifier you already have. For a purchase-related request, we may ask for a store order reference to locate and verify the record. Do not send payment-card details, passwords or a full backup.
The current app does not display its anonymous analytics or RevenueCat identifiers. If we cannot reliably locate a record, we will tell you and work with the provider where possible. We may need your authorization to forward the relevant identifier and request to a service provider.
Delete local records yourself
Delete pairs or Wishlist entries in the app. Clearing app storage or uninstalling removes the local app database and files, subject to your operating system’s backup/restore behavior. Delete exported files and backup copies separately from every destination where you saved them.
What may remain
Stores and service providers may retain transaction, fraud-prevention or legally required records. Removing service records does not itself refund a purchase, and can affect our ability to help with it. We will explain the outcome and any retention limits. Cloud backups associated with an account-deletion request are not kept for the normal 90-day post-subscription retention period. Certain purchase, security or legally required records may be retained; we will explain applicable exceptions.